Complaints Proceedure

If you are unhappy with our service
If you have a complaint about your adviser, or any financial advice you have received from your adviser, please contact us:

Customer Complaints Manager
Quilter
SUNDERLAND
SR43 4JP

Email: QFPcomplaints@quilter.com
Tel: 0191 241 0700

You can find more information by visiting the Quilter Financial Planning website:
http://www.quilterfinancialplanning.co.uk/contacts/

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial
Ombudsman Service (www.financial-ombudsman.org.uk)